Refund policy

1 Your rights

Our products and services come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure, you are entitled to a refund or replacement. For a minor failure, we may choose to fix the problem, replace the product or refund you.

2 When we will refund or fix

• a file is faulty, corrupted or will not open, and we cannot replace it with a working copy
• what you received is materially different from its description
• you were charged twice or charged the wrong amount
• logo branding is not applied correctly and we cannot correct it
• a training course cannot be accessed because of a problem on our side that we cannot fix.

3 Change of mind

We do not offer refunds for change of mind, including for templates, logo branding, training and the Compliance Updates plan. This does not affect your rights under the Australian Consumer Law.

4 How to ask

Email us with your order number and a description of the problem. We will reply within 2 business days, and process approved refunds to your original payment method within 10 business days.

Email consulting@dacsa.com.au or call (02) 8328 2888.

5 Complaints

If you are not satisfied with our response, you can contact NSW Fair Trading or the consumer protection agency in your state or territory.